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A Message to Our Patients During COVID-19

As your local eye care provider since 1994, you can trust that your health and safety is our top priority. While it may not be business as usual right now, Berri Eyecare is open to take care of your eyes. We have implemented new protocols to keep you safe and to minimize your time in our office, all while continuing to provide you and your family with the excellent eye care you have come to expect from us.

  • NO MORE PAPERWORK: No one likes paperwork and we have eliminated all in-office paperwork. Our contactless check-in process starts when  you make your appointment. We will collect all insurance information upfront and verify benefits prior to your appointment. Please have all of your insurance cards ready when you call to schedule.
  • PRE-APPOINTMENT REGISTRATION: Paula, our Remote Patient Care Coordinator, will call you prior to your appointment to review your medications and medical history, to screen you for COVID-19 symptoms, and to discuss any current eye-related symptoms. She will also review your insurance benefits, copays and expected fees. Let us know the best time and number to call, and plan to see a call coming from (513) 331-3720 prior to your appointment.
  • THREE CONTACTLESS PAYMENT OPTIONS: You have the option to pay fees prior to your appointment with: 1) a credit card over the phone during registration, 2) via our Secure Payment portal on our website, or 3) by swiping your credit card in our office after your appointment.
  • SKIP THE WAITING ROOM: Since you will already be completely registered there is no need to arrive early. Call us at (513) 683-8900 from the parking lot at your appointment time and a team member will greet you at the front door to check  your temperature. You will then be escorted directly to an exam room to begin testing.
  • LIMITED CAPACITY: To ensure six feet of social distancing, we are limiting admission to no more than six patients at one time. To stay within this safe limit, patients will  not be able to bring guests to their appointment. The only exceptions are for patients that are minors and adult patients that cannot be left alone.
  • MASK REQUIRED: All patients and guests are required to wear a face mask that fully covers their mouth and nose at all times while in the office, without exception. All team members will be wearing masks and will maintain six feet of social distancing. When six feet of social distancing is not possible, they will use a barrier such as a plexi-glass guard or a face shield over their mask.
  • WE WILL FRAME YOU SAFELY: Trying on frames is vital to properly fitting glasses and accurate fitting measurements. While you are safely sitting in front of plexi-glass, our frame stylists will bring frames to you to view and try on. All frames will then be sanitized with our new UV-C system. Fitting measurements will be done safely and accurately with the VisiOffice 2 system. We also have an outdoor station to allow you view frames without a mask or with a friend.
  • CURBSIDE DELIVERY: Pull your car up to our front door, give us a ring at (513) 683-8900 and we will be happy to bring your contact lenses and glasses to you.
  • TELE-HEALTH: If an in person appointment is not an option, we also offer secure Tele-Health appointments. Call us at (513) 683-8900 for more information.

We look forward to seeing you in-person soon and appreciate your cooperation with our new protocols. Of course, some things will never change. As always, Drs. Bernard, Ricer and Flaig offer wellness eye examinations and specialize in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems. We use advanced diagnostic technology and vision correction products and are committed helping people see. Give yourself the gift of clear vision – schedule an appointment with Berri Eyecare today.

In good sight,

Dr. Bernard, Dr. Ricer and Dr. Flaig